Solicitor Review Policy

People seeking legal advice are often facing uncertain or stressful circumstances. While the legal profession places emphasis on delivering technical advice, customer service may sometimes be perceived as lacking when compared to other sectors.

Reviews

We encourage clients to leave constructive reviews about their experience. Feedback gives solicitors valuable insights into their strengths and weaknesses, and helps them improve their service for future clients.

Our goal is to offer a platform that promotes constructive feedback for solicitors in order to achieve the following:

  1. Assist potential clients in finding the most suitable solicitor for their needs.
  2. Enable solicitors to identify areas in which they excel and those in which they can improve.
  3. Facilitate the resolution of issues when clients are dissatisfied with the services they have received.

Before you leave a review

Before you post a review on The Good Solicitor Guide (GSG), please make sure that:

  • You are or were a client of the firm you wish to review.
  • You are not an employee or a competitor of the firm you wish to review.
  • You are not a friend or a relative of someone at the firm you wish to review.
  • You have not received any form of inducement, financial or otherwise, to post a review.
  • Your intention is to write an honest review based on a genuine experience.
  • Your review is not intended to mislead.
  • You do not plan to write multiple reviews of the same firm on the GSG unless you have received a completely separate service from the firm.

Writing a review

Please write a fair and balanced review, including what you liked and didn't like about the service.

Where possible, please:

  • Be specific: Provide specific details about your experience with the solicitor, including what you liked and what you didn't like.
  • Avoid personal attacks: If you have received poor service it can be tempting to write a personal attack. You can write a review about a specific individual but we ask that you please stick to the facts.
  • Offer suggestions for improvement: Offer suggestions for how the solicitor could improve their services e.g. be more communicative, be clearer about pricing, inform me if my case has been passed to a different solicitor
  • Be respectful: Please keep your feedback respectful and avoid slurs and insults, even if you had a negative experience.
  • Focus on facts: Stick to the facts of your experience rather than offering vague opinions about the solicitor or their services.

Moderation

All reviews submitted to our platform undergo manual moderation. Reviews can be positive or negative, and can be long or short. Reviews are not moderated for tone, unless they are abusive or otherwise prohibited. Reviews may be removed if they are unclear or off topic.

The GSG follows reasonable and proportionate steps to identify, moderateand remove reviews that breach our guidelines.

We are constantly working to enhance these processes. We acknowledge that no system is perfect however, and would invite anyone wishing to report a review that may breach our guidelines. Such reports will be manually investigated and removed where appropriate.

Review sorting and scoring

By default, reviews are sorted by newest first. You can sort reviews by rating, or by date.

A firm's overall score is the average of all reviews. The number of reviews is also displayed.

Solicitors’ Replies

We welcome and encourage solicitors to participate in the conversation and share their perspective. Our aim is to facilitate a resolution in situations where clients are dissatisfied with the service they received.

Replies must not include personal data or confidential information. We may edit or remove replies that breach this rule. Where confidentiality prevents a detailed reply, the firm may respond in general terms.

We receive many inquiries from clients whose issues have been resolved after further contact with their solicitor. In such cases, we are happy to modify or remove the review in accordance with the client's wishes and our review policy.

Furthermore, solicitors are encouraged to acknowledge positive reviews. We believe that such engagement can foster positive relationships between solicitors and clients.

This policy should be read in conjunction with our Terms and Conditions