People seeking legal advice are often facing uncertain or stressful circumstances. While the legal profession places emphasis on delivering technical advice, customer service may sometimes be perceived as lacking when compared to other sectors.
Solicitor review sites are frequently used as a platform for clients to express their opinions, and sometimes vent about their experiences with the service received, which is understandable in many cases.
We encourage clients to leave constructive reviews about their experience. Feedback gives solicitors valuable insights into their strengths and weaknesses, and helps them improve their service for future clients.
Our goal is to offer a platform that promotes constructive feedback for solicitors in order to achieve the following:
Before you post a review on The Good Solicitor Guide (GSG), please make sure that:
Please write a fair and balanced review, including what you liked and didn't like about the service.
Where possible, please:
All reviews submitted to our platform undergo manual moderation to ensure that they are helpful and constructive, regardless of whether they are positive or negative. Reviews that meet the criteria outlined above are published.
However, reviews that are typified by the example of "AVOID AVOID AVOID!!" generally do not pass moderation.
The GSG employs a number of processes with a view to identifying and removing reviews that breach our guidelines.
We are constantly working to enhance these processes. We acknowledge that no system is perfect however, and would invite anyone wishing to report a review that may breach our guidelines. Such reports will be manually investigated and removed where appropriate.
We welcome and encourage solicitors to participate in the conversation and share their perspective. Our aim is to facilitate a resolution in situations where clients are dissatisfied with the service they received.
We receive many inquiries from clients whose issues have been resolved after further contact with their solicitor. In such cases, we are happy to modify or remove the review in accordance with the client's wishes and our review policy.
Furthermore, solicitors are encouraged to acknowledge positive reviews. We believe that such engagement can foster positive relationships between solicitors and clients.
This policy should be read in conjunction with our Terms and Conditions