OCL Solicitors Ltd

Name: Heru Asesimba (29/01/2022)

Review: My initial non-fault insurance claim through their sister company "One Call Insurance" was abysmal, we were in shock and ended up being racially abused and had the phone put down on us multiple times by 2 incompetent staff members. The personal injury claim was going ok with OCL but Sian Unwin, who had been great until she failed to withdraw an offer I'd made to the "at fault" party after a time limit I had clearly expressed to her. This then went south rapidly when the awful Bernard Laurette took over almost 2 years in. Bernards lack of understanding, professionalism & extremely poor levels of contact, led to me being offered a ridiculously low offer, that is nowhere near the guidelines for my type of injury. When I showed him his error, Bernard tried using jargon and blaming me for his incompetence. This was then passed on as a complaint to Sarah Edgar, at first Sarah made multiple promises and agreements to sort out the situation with Bernard and also promised to pay my claim award without any fees taken from it for Sian & Bernard's mistakes. This was meant to be sorted the day after Sarah called me, a week later I had to call Sarah to find out what was going on, where she told me she had to investigate the calls between Bernard & myself and she was quite rude and condescending. She then emailed to say she would have an update about my complaint on that same afternoon. Sarah seemingly thought 8:45pm was the afternoon because it took me emailing her manager Keelie Burton & one of their Directors Bill Broughton to get this delayed email from Sarah. In the email, Sarah was rude, defensive and even claimed my fee-less payment could be withdrawn by her & OCL if I would not remove my truthful review of Bernard from here and other review sites. I then contacted Keelie Burton again as it was clear Sarah was also incompetent and had a chip on her shoulder because I had dealt with her assertively. Keelie rang me after the weekend and made promises that I would receive my payment, without fees taken and that she would ensure it would be done by Faster Payment so I received it on the same day that it cleared in OCL's account, I trusted Keelie would get the job done and boy was I wrong again. I ended up having to call in and speak to their Accounts team, at first this was Camron Cook, an excellent member of their team who assured me he would chase up the at fault parties insurers to get the payment paid before their time ran out, I reluctantly agreed to let Camron deal with it, however, he went the extra mile (unlike his colleagues) and assured me it would be with OCL the next day (this, going bt Keelie's previous promises meant I should be paid the next day too). The next day came and I did not receive my payment, so I called into their offices and asked to speak to Keelie to express my disappointment in her failing the expectations she had set, Keelie wasn't in for personal reasons but within 10-15mins their Director, Bill Broughton called to make excuses for it not being paid and he assured me he would sign off & authorise the payment the next morning without fail. The next morning came, no payment, I called in again to speak to the Accounts team and spoke to another amazing staff member, Shannon Kendall, Shannon could not help me enough after explaining that Bill had signed off on it but failed to let me know it needed another Director to also sign off & authorise the payment, I was fuming by this time and Shannon express empathy and did her best to get in sorted for me. An hour later at around 3pm, I finally had my payment. As you can see, abysmal service, Directors & Managers that lie through their teeth (I noticed they call you when they want to lie and set expectations they can't meet) and the whole experience and service was by far the single worst experience in my life. I WOULD NEVER USE THESE AGAIN AND I SUGGEST YOU STEER CLEAR OF THESE CHARLATANS, THEY WILL LOW BALL YOU, LIE TO YOU AND GIVE YOU SHODDY SERVICE UNLESS DEALING WITH THEIR ACCOUNTS TEAM ONLY. I WILL BE REPORTING THEM TO THE SOLICITORS REGULATION AUTHORITY

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Name: linda whyte (10/08/2018)

Review: This is the worst company I have ever dealt with and been lied to. When it came to paying out my compensation claim (and I feel they did not do their best for me), I was told 'A cheque has been sent out in the post' then 'Its got lost in the post' Then 'we will send another cheque out' which they never did, had to force them to do a bank transfer. Then my son who is 15 was awarded £1000, OCL took £250 even though he is under 18 and once again 'A cheque has been sent out a week ago' still no cheque after a phone call 'We will send out anothe cheque' Week later still no cheque. Find it hard to believe Royal Mail keep losing the cheques!!!! I should not have to fight for my payout what is legally mine. Having to get Ombudsman to help me

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