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Quittance Legal Services Reviews

Quittance Legal Services (QLS) was established by a team of experts representing all areas of UK consumer law.

QLS is a panel of expert solicitors specialising in conveyancing, personal injury, employment law, family law, disputes, wills and probate and general consumer legal services.

QLS offer a proactive and communicative service that can make the difference between a stressful experience and actually enjoying some piece of mind.

Panel solicitors are selected for their proactive approach to communication, their quality of customer service and their track record of success.

Clients need to know exactly what is included in a legal service and how much that service will cost. Providing clients with a clearly-defined scope of work and fixed fee transparency is key to their approach.

Wherever possible, QLS works on a "no financial risk to you" basis. This means that you incur no legal fees if, for example, your home move does not go ahead or if your injury claim is not successful.

All members of the panel are regulated by the SRA (Solicitors Regulation Authority).

The company offers a nationwide service.

Quittance Legal Services Offices

Reviews

Quittance Legal Services

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I chose to go with a solicitor through Quittance as I knew I would have an uphill battle to complete before the end of the free stamp duty period. I initially approached a few solicitors directly. All of them either told me I had no chance of completing my house purchase in time as they were “drowning” in work or they couldn’t take me on as a client at all. I spoke to Quittance who said they could refer me to a solicitor who would pull out all the stops to complete on time. Mark at Quittance told me that they were there to help if I needed it. Initially I thought the communication from the solicitor was a bit slow. I called Quittance who immediately contacted the solicitor and I got a full progress report. It turned out that things had progressed well, but the solicitor was communicating on a “triage basis” to help focus on workload which I understand. After a burst of activity at the start, suddenly going quiet made it seem like nothing was happening, but I now know it’s just that there was nothing to report at that time. Turns out conveyancing is a long process. Once the seller had sent all their documents over, things moved quickly and I was always updated before completing with two weeks to spare. Quittance and the solicitor they recommended got me the result that saved me thousands of pounds. I am very grateful for both of their efforts and can highly recommend them for conveyancing.

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5 out of 5

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Quittance Legal Services

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The two stars go to the courtesy in the telephone communication. The issue is this service provider does not really help to solve any problem between you and the contractor (the actual soliciting firm). My real case: I am suffering a huge delay in my case. For 6 weeks time, I tried to contact the solicitor herself, the assistant of that solicitor, the customer service team of that firm, the line manager of that branch. All the contacts were failed. Then, what is the actual support you can receive from Quittance- contacting the customer service team on behalf of you which led to the same outcome (no response and non of the staff in Quittance actually chasing things for you). I admit it is not all Quittance fault but it is also a fact that as a service provider this company does not provide further support. If you failed to communicate with your solicitor, neither can they.

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2 out of 5

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Quittance Legal Services

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We have used Quittance for the first time in March 2021, I can say without any doubt I would use them again and again and have recommended Quittance to friends already. The service has been absolutely fantastic and seamless, our position is slightly different as the seller is overseas and I telephoned 10+ solicitors to facilitate the purchase. None of them could or even knew what involved using electronic identification, I phoned Quittance and electronic identification wasn’t even a discussion as it’s just what they do and do brilliantly, right from the get go and throughout Team Quittance have been brilliant all of them are engaging, helpful, energetic and cannot do enough to help you if another is tied up in a meeting and they call you back. Utterly brilliant thank you, Justin

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5 out of 5

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Quittance Legal Services

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The worst company ever, they are happy and friendly to take your money, once this is done, they literally do nothing, they even try to deny who previously talked to you. Its been 3 weeks since I instructed them for my conveyancing process and they have done absolutely nothing, they don't even respond to emails. Avoid them at all costs. As a project Manager, I can assure you that the level of service and professionalism from this company is none. now I guarantee you that perhaps they will reply to this review using the typical generic "copy and paste" response....

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1 out of 5

Quittance Legal Services's response:

Dear Carlos,
Further to our email correspondence on the 11th Feb, I understand that our customer services manager Lorraine has spoken to you regarding the memorandum of sale.

I will follow this up tomorrow morning with Lorraine and with the head of conveyancing, and will respond immediately thereafter.

Kind regards

Patrick
Client Services

Quittance Legal Services

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I have used several solicitors over the years for buying and selling property and can highly recommend using Quittance. Given how much disruption there has been in the property market we were very worried that our purchase was going to fall through but the whole experience could not have been much easier. There were a few issues on the sellers side with missing gas and electrical certificates etc but the solicitor handled this so quickly I do not think it caused any delays whatsoever. We have had issues with previous firms where an issue like this could get bogged down in weeks of letters back and forth but we were very impressed with the level of communication generally. We have now exchanged on the purchase of our new home and really could not be more satisfied with the service.

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5 out of 5

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Quittance Legal Services

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Very pleased with the service to date.

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5 out of 5

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Quittance Legal Services

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I feel mislead by the services. I signed up for a remortgage and transfer of equity service. I hadn't realised that all Quittance did was refer me to a solicitor and charge me a £150 insurance fee - this was not clear at all. I could have just gone directly to a solicitor - which I thought I was. Not only that, but the quote was wrong - even thought I double checked in writing and the solicitor ended up charging me more, unbelievably refusing to honour the original quote because Quittance had lazily used Ms as my pronoun (I'm a man), and the solicitor claimed the quote must have been for my wife and not me! So overall, an unclear service that needed up costing me more money.

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1 out of 5

Quittance Legal Services's response:

We are very sorry to hear that you were charged more than the original quote. The fee you were quoted absolutely should be the fee you pay. There are very limited exceptions to this guarantee, specifically where the original quote is for a different service than the service a client ultimately requires, but your solicitor should have explained this to you in detail if applicable.
Please could you contact me on 0800 612 0377 and we will take immediate action to resolve this. Josh, Customer Services Manager.

Quittance Legal Services

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I contacted Quittance recently for conveyancing of a property. Mr Charles Elu happened to takek up the matter. I would say Mr Elu gave me sound advice and guided me step by step patiently. Moreover, throughout the process, even over the phone, I could feel his consideration, competence, and pleasant personality. I'd like to recommend him to anybody and by inference I will most likely seek help from Quittace on legal matters in the future.

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5 out of 5

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Quittance Legal Services

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Case went through in under 6 weeks. Communication was good with regular updates. Fees were reasonable. Will use again.

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5 out of 5

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Quittance Legal Services

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The lady I spoke to was very knowledeagble and friendly. My case just started so I am holding back a star. I will update once its finished

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4 out of 5

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Quittance Legal Services

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Everyone I dealt with at Quittance was very friendly and nothing was too much trouble. I would use them again.

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5 out of 5

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Quittance Legal Services

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The service I received from Quittance was very friendly and professional. I would recommend them to others.

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5 out of 5

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Quittance Legal Services

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A good experience so far but still early days. Have given 4 stars as my claim has only just started.

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4 out of 5

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Quittance Legal Services

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Brilliant hiccup free experience. Reccomended.

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5 out of 5

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Quittance Legal Services

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Very quick, friendly and professional, got me through to a panel solicitor promptly to start my claim.

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5 out of 5

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Quittance Legal Services

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Quittance dealt with my sale and purchase. They were very responsive and always called me straight back. The conveyancing solicitor was a “problem solver” (unlike some I have used in the past!). Super happy now we have moved. Many thanks to Quittance.

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5 out of 5

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Quittance Legal Services

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They handled my road accident claim quickly and professionally and I was happy with the compensation I received.

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5 out of 5

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Quittance Legal Services

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Plain sailing throuoghout. Recommended.

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5 out of 5

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Quittance Legal Services

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Malika was very helpful throughout the case. She was always easy to get hold of and kept me up dated regularly. I received solid advice and was happy with the outcome.

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4 out of 5

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Quittance Legal Services

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An absolutely cracking service from the whole team at Quittance. We picked up the keys today and are over the moon!

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5 out of 5

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Quittance Legal Services

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Our conveyancer was very efficient, not to mention patient. Our on again, off again, on again sale dragged on as the buyer seemed to mistake the process for a game of hokey cokey. Emma did all she could to deal with the situation and in the end saved the day by meeting a sudden hurried deadline.

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5 out of 5

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Quittance Legal Services

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Quittance helped my with my making a claim following a car accident. I first dealt with Malika was very knowledgeable and she explained everything clearly. I was subsequently passed to the road accident department and so far they have been very responsive. I am giving 4 out of 5 as the case is not complete. If all goes well I will add a star.

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4 out of 5

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Quittance Legal Services

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Happy with the service and price. I would be happy to use them again if I ever need a solicitor in the future.

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5 out of 5

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Quittance Legal Services

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On the ball - got us a great result!

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5 out of 5

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Quittance Legal Services

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Jordan was excellent and really helped me understand all my options. I am now pursuing the case with Quittance's solicitors and so far so good.

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4 out of 5

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Quittance Legal Services

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Always available, very patient and got the job done. Recommended.

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5 out of 5

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Quittance Legal Services

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I would like to say a big THANK YOU to everyone at Quittance for the excellent service I received

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5 out of 5

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Quittance Legal Services

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Happy with the service so far. The case tracker is very good.

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4 out of 5

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Quittance Legal Services

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I was knocked off my bike by a bus and although I was not seriously injured my ulna was fractured when my arm hit the curb. I wasn’t able to work at all for several weeks. Quittance and their solicitors were really helpful from the start and I felt like I was basically in control throughout and had a good idea of what compensation I would be getting. I have now received my final settlement, which was more or less what I was expecting. Dealing with Quittance was a positive experience at what was a really stressful time.

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5 out of 5

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Quittance Legal Services

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Quittance were very diligent in making sure my solicitor has an excellent track record. I received serious injuries from a car accident and I wanted a solicitor that specalises as I reckon this could help me win what I have been told is a difficult case. Losing the case is not an option for me and the outlook is looking very positive.

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5 out of 5

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Quittance Legal Services

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Great company to deal with and very much in control throughout. We were very happy with the outcome of our case.

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5 out of 5

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Quittance Legal Services

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I have been trying to call this company since 9am. Automated response busy with clients for over an hour. Really! Not a good start doesn’t really instill confidence for new clients

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1 out of 5

Quittance Legal Services's response:

Dear Shelley,
Thank you for notifying us. We have been having some issues with the phones this morning. These should now be resolved.
Please contact client.services@quittance.co.uk with your details and we will call you back immediately.
Yours sincerely,
Quittance

Quittance Legal Services

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Quittance is a very responsive company that treated me as though I was their only client. I would also thank my solicitor personally as she was not only very professional but also a very nice personal to do business with.

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5 out of 5

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Quittance Legal Services

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Very good service. The solicitor kept me informed and completed the process quickly.

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5 out of 5

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Quittance Legal Services

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Very helpful indeed and excellent value.

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5 out of 5

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Quittance Legal Services

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I consulted with a number of firms about my hospital claim, all of whom suggested that although my claim was valid, it was too much of an edge case for them. I was referred to Quittance who have been very helpful. I was allocated a solicitor who specialises in claims against the NHS and I am told that the prospects are good. Having initially thought that my claim was a lost cause, I am now much more hopeful. I would recommend Quittance to anyone wanting advice about medical negligence.

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5 out of 5

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Quittance Legal Services

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Friendly, supportive and professional

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5 out of 5

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Quittance Legal Services

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James was thoroughly professional throughout the process and I am extremely happy with the outcome. Based on my personal experience, I cannot recommend this company highly enough. First rate.

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5 out of 5

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Quittance Legal Services

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Very impressed with the way Quittance handled my claim. They were helpful, professional and I would definitely recommend them.

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5 out of 5

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Quittance Legal Services

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They got me in touch with Digby Brown because im in Scotland ty Q

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5 out of 5

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Quittance Legal Services

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Very rude service. As soon as they know there might be no money in it for them, they get very unprofessional and simply rude - do not return calls and ignore you. They let you guess what was the outcome by avoiding you like plague. I would not use those services again and will not recommend to anyone.

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1 out of 5

Quittance Legal Services's response:

Dear Dagmara

Thank you for your feedback.

We are most concerned to hear about the experience you have had.

We work hard to ensure that claimants are put through to a solicitor firm with the most appropriate expertise. We would expect them to have been both polite and sensitive to your circumstances. We will be looking into what happened and, in particular, why the law firm is not returning your calls.

In the meantime, please could you let us know the best time to contact you by emailing at contact@quittance.co.uk.

Kind regards

Louise

UPDATED - 12/02/17

Dear Dagmara,

I have contacted the solicitor handling your case, and we understand that he was ill on the day that you requested a callback. We understand that the solicitor made contact when he returned to the office the following day, and has provided you with an update of your case.

If you would like to discuss this further we would be happy to do so, either by phone or by email, whenever would be most convenient.

Kind regards,

Louise

Quittance Legal Services

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Their 15% success fee will make a very material difference to me. It is an absolute no brainer to recommend them.

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5 out of 5

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Quittance Legal Services

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They were helpful and understanding. They gave me an honest appraisal of my chances of winning. It feels like I am in good hands.

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5 out of 5

Quittance Legal Services's response:

Thank you for your feedback.

Quittance Legal Services

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Kind understanding and efficient . Would recommend their service .

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5 out of 5

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Quittance Legal Services

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After having an injury from a trip fall I contacted the Quittance Personal Injury team. I have found the people who are dealing with my case to be friendly and helpful. So far I have been given an excellent service. I will be happy to give further feed back once my case has been finalised

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5 out of 5

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Quittance Legal Services

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My telephone interview was handled with the utmost professionalism, by a member of your team who I found to be extremely kind, curteous and empathetic.

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5 out of 5

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Quittance Legal Services

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solicitor is ok so far did not think there was such a thing as the good solicitor guid

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3 out of 5

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Quittance Legal Services

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They were more competitive than the other company I spoke to. They seem to know what they are doing so I am hopeful that I will win my case.

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4 out of 5

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Quittance Legal Services

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Quittance have been very helpful from the start. My case has started with the solicitor, who is equally helpful and efficient. I feel like my case is in the best hands and I am very optimistic about the outcome.

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5 out of 5

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Quittance Legal Services

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Following an accident at my last job I have developed complications that have left me unable to work for the foreseeable future. I deliberated about making a claim for some time as I was made to feel as though 'accidents happen' by my last employer. I spoke to one or two solicitors, all of whom pointed out that making a claim would help me pay for treatment and just survive generally. Finally I spoke to Quittance who filled me with confidence and offered a much better deal than anyone else I spoke to. My claim has only just started but so far I feel like I am in good hands.

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5 out of 5

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Quittance Legal Services

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They offered the best deal and were very thoughtful and considerate in the way they dealt with me and my mother.

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5 out of 5

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Quittance Legal Services

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I thought the service they provided was very good. I am hopeful that my claim will be successful.

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4 out of 5

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Quittance Legal Services

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They were very patient in explaining everything. We think we got a very good deal. We will see how things go but a very good start so far.

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4 out of 5

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Quittance Legal Services

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Very good service

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5 out of 5

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Quittance Legal Services

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