PM Law Ltd

Name: Derek Burke

Review: Instructed this firm in September 2020 to deal with conveyancing in the sale of a property. They have an online system that supposedly tracks your case, which may as well be a blank screen! It took almost 8 weeks to set up my file and the online case system showed that my case was 7% complete. I raised this as an issue and was advised that this was normal and that my case had been now sent to a fee earner! At the end of November, I returned the transfer note and signed contract and waited for them to get back to me with a proposed completion date. Having heard nothing I emailed the "fee earner" and got no response whatsoever so a few days later telephoned and eventually got through only to be told the person was unavailable and they would ask that they call me back. Needless to say, they didn't and so yet another email was sent. Still no response so I emailed just about everyone in the company, also went on live chat explaining situation and that there was no contact.....ever. Low and behold after presumably someone higher up getting involved, I received a call from the fee earner who confirmed that the title document and contract had in fact been received by them on 7 December but nothing had happened since i.e two months just sat there! Fee earner stated that it is with the buyer’s solicitor that the problem rests with. I have just looked at the reviews for the buyer’s solicitors and found that over 95% of their reviews are 5 star and 5% 4 stars. All PM Law reviews are 1 star on this site and similar on other sites. NOTE: Be sure to read the correct reviews for conveyancing as the reviews above 1 star seem to be for their personal claims department! Since drafting the above things have only deteriorated resulting in bare faced lies from the supposed solicitor dealing with our transaction, which is contrary to the code of practice issued by the solicitors regulatory authority (SRA) and to whom I will be reporting PM Law. As of May 2021, my case is showing as 50% complete, 10 months after commencing this transaction, and there have been no issues with actual conveyancing such as boundary disputes, mining problems etc etc, it has been purely the incompetence of this company. I have now changed solicitors, and the only thing PM Law have done correctly and expediently is issue a refund of all monies paid, but no apology or explanation simply and email confirming refund being processed. This in itself speaks volumes about this company as I informed (again) the fee earners line manager and the Managing Director but neither care enough about customer service. I have even received a refund from property conveyancing index, who introduced me to PM Law, as they could not believe the extremely poor service encountered! Totally avoid this company if you do not relish stress, anxiety, feeling helpless, angry, frustrated etc. I wish I'd reviewed them before instructing them. I urge you to search other reviews before using this company do not just take my word for it. You have been warned!!!!otally

Name: Paul Wingham

Review: One of the worst companies i’ve ever dealt with. No communication, no integrity, no progress after 16 weeks and no end in sight. I’m almost certain they lied about when local Searches were received as they claim delays meant they came in September, but dated 29/7. Maybe a good reason but it hasn’t been provided by me. Avoid at all costs

Name: Tim Wombell

Review: What a team!!! Harvey Harding and Kay Liddle (especially Kay!!) Helpful efficient friendly and reliable. They made an impossible exchange and completion date possible." Above and beyond the call of duty" is the phrase that springs to mind!!. Highly recommended and I will DEFINITELY use their services again. I can't thank you guys enough and you made a young couple extremely happy. Thank you once again

Name: Hayley Baker

Review: Dreadful service. I would never recommend this firm. Slow, unresponsive and not thorough. 1 star is a star too many. Over 6 weeks in and I've moved to a new firm.

Name: P Burt

Review: We were so impressed with Joanne and her team at PM Law. They made the process of buying our first flat as simple and painless as possible and were always willing to offer calm, friendly advice. We are very grateful to them and would highly recommend them based on our experience.

Name: Mr Budd

Review: Mine was not a straight forward case and all the staff dealt with my various crisis' with humanity and humour! Thank you

Name: Glyn redgrave

Review: Absolutely shocking. Straight forward purchase of a property where both parties had no chain involved. Handled by what we presume was a very junior fee earner the process was stretched over 7 months to the end of the buyer (us) pulling out. Having seen evidence of numerous information requests and absolutely no replies from pm law to written or verbal requests I would urge anyone reading this to use any other law firm as I truly believe you could not get anyone worse. Our solicitor on one occasion had to explain the meaning of some of the legal terms to the "solicitor" at PM Law. I am astounded at the "good" reviews on here and suspect bad ones are removed. I would suggest looking at Google reviews or similar to gauge true ability of this firm.

Name: David Williams

Review: They were cheap but service was shocking. Almost never spoke to same person twice and no two people seemed to know the details of the relatively straightforward and what became an unnecessarily protracted house purchase. Vendors solicitors complained about dealing with them . They also tried to mis-sell unnecessary insurance. Ultimately they did do the job. Would I use them again, No. Would I recommend them, No, not unless cost is the only criteria

Name: Mrs Gillis

Review: Thank you for the conveyancing work you did over the selling and buying of properties for me. Everyone at PM Law was helpful and courteous at all times. I am very happy with the service I received. Thank you again!

Name: Alex Cooke

Review: Having neglected unforgivably to do so upon completion, I should also like to thank you very much for your service throughout the course of the purchase. I particularly appreciated the level of communication and that I was always able to reach the same person, and that you always had a firm grasp of the situation. If the need arises I would be happy to use you again.

Name: Alex Cooke

Review: Having neglected unforgivably to do so upon completion, I should also like to thank you very much for your service throughout the course of the purchase. I particularly appreciated the level of communication and that I was always able to reach the same person, and that you always had a firm grasp of the situation. If the need arises I would be happy to use you again.

Name: Anon

Review: I'd like to thank you all very much for the thoroughly professional way in which you dealt with my case. Being forced out of a job is a thoroughly distressing experience, and whilst I felt that as a matter of principle I had to take action, I have to say I was dreading it. However, your calm, orderly approach, clear instructions and practical kindness made it much less of an ordeal than I had expected. I am delighted to have won the moral victory, and - once again - would like to thank you.”

Name: Steve Johnson

Review: I have recently purchased a flat using the services of your company. My first deal fell through at the last minute which was greatly disappointing. I quickly found another property and was allocated a new PM law solicitor in Joni Rhodes. I am a Director of Customer Services for Macmillan Cancer Support so part of my own day job is to improve the way we as an organisation treat our customers in often the most of distressing times for them. The manner that Joni has treated me in terms of keeping me up to date, asking if there is more she can do and doing this in a very personable and warm style is how I like my staff to treat our customers and I'd like to record my sincere appreciation of the way she has handled my case. At a time when I was nervous about losing another property she has been really helpful in helping me retain confidence and feel the deal was being handled professionally and I would know early of any issues. Joni may not even know what she does, as often those who do it naturally are the last to recognise it but I'm very grateful and would recommend the services of your company though may add 'make sure you get Joni' to anyone I speak to!

Name: Miss Gannon

Review: I would like to say a thank you to team 2 and in particular Joni Rhodes who professionally and efficiently dealt with my first property purchase. Joni always made me feel like the situation was well controlled and was very helpful answering all my queries quickly, this made the situation a lot less stressful than I thought it would be. I would definitely recommend PM Law and thanks again for the excellent service.

Name: Mr and Mrs Moore

Review: have been brilliant from start to finish and communication is excellent! You are by far the best solicitors we have dealt with and very fair prices too

Name: Mrs Pickering.

Review: One of the most important factors on this transaction was the speed it was executed. You were patient, informative, reliable and efficient

Name: Mr Beanlands

Review: hank you so much for all your efforts in ensuring everything went well and we met all the deadlines we needed to. You do hear tales of people pulling their hair out but this has been easy. Excellent work and seriously, many many thanks!”

Name: Anonynous

Review: Laura Thorpe was excellent in all aspects of our required legal representation. She always had time to discuss and explain the situation and made a concerning situation much easier to deal with. I would also like to thank all at PM Law for the professionalism, and would certainly recommend their services to anyone in a similar situation to that which I found myself

Name: Carlos Natera

Review: I consider myself lucky to have had the pleasure of working with Joni Rhodes from PM Law. This is my first time buying a property in the UK. I found the process very stressful and the only thing that kept me calm and positive was Joni. She was very professional, helpful, quick and very friendly. I am very happy with Joni's work and will not hesitate to contact PM Law in the future when I need a solicitor again. I will also recommend you blind folded whenever I have the chance